Hotels Improve Guest Experience with Enterprise NAS
Challenges:
Growing guest data & decentralized content created access & security challenges for the hotel chain. They needed a central storage solution with ransomware protection.
Solution:
StoneFly SSO NAS: Scale out enterprise network attached storage with integrated security, ransomware protection, and advanced data services.
Results:
The StoneFly NAS centralized guest data, multimedia content, and security footage. This simplified management, improved analysis, and ensured consistent entertainment across locations. The scalable architecture eliminates the need for constant upgrades, while integrated ransomware protection minimizes downtime and financial losses from attacks.
Organization
The hotel and resorts organization operates a network of high-end hospitality establishments across various international destinations. Known for their premium guest experiences, they manage a range of operational systems including reservation databases, on-site security systems, and multimedia resources used for guest engagement and marketing purposes.
Industry
Hospitality | Hotels and Resorts
Challenges
The ever-increasing volume of guest data was becoming a major challenge for the hotel and resorts organization. Managing individual guest information, reservation details, and loyalty program data across numerous locations was cumbersome and time-consuming. Their current system lacked the capacity and organization for efficient data retrieval and analysis.
Furthermore, the organization struggled to manage their multimedia content effectively. In-room entertainment systems relied on a decentralized approach, making it difficult to update and distribute movies, music, and other digital content to guest rooms efficiently. Security camera footage storage also presented challenges. Footage from various locations across the properties needed to be easily accessible for security purposes and incident investigations, but the existing system lacked a centralized and organized solution.
Adding to these concerns, the rise of ransomware attacks loomed large. The organization worried about the potential for data encryption by malicious actors, causing significant disruption and financial loss.
“We needed a way to streamline our data management and improve overall operational efficiency,” explains Jessica Jones, IT Director at the hotel and resorts organization. “A centralized storage solution for guest data and multimedia content, along with improved management of security camera footage, would be a game-changer for our day-to-day operations. Ideally, this solution would also offer integrated ransomware protection to safeguard our critical data.”
Solution
After a thorough evaluation, the hotel and resorts organization selected the StoneFly Super Scale Out (SSO) NAS appliance. This high-performance NAS’s scalable architecture directly addressed their data management woes. It allowed them to consolidate guest data, loyalty program information, and reservation details into a single, centralized pool. This not only streamlined data management and improved accessibility but also facilitated efficient data analysis for business insights.
“The StoneFly SSO NAS ticked all the boxes for us,” says Jessica Jones, IT Director. “The scalability allows us to accommodate future growth, while the centralized storage simplifies data management and content distribution.”
Furthermore, the SSO NAS provided a robust platform for managing multimedia content. With ample storage capacity and user-friendly tools, the organization could efficiently update and distribute movies, music, and other digital content to guest rooms across all locations.
Results
Streamlined Data Management and Improved Guest Insights
The StoneFly SSO NAS transformed data management for the hotel and resorts organization. Guest data is now centralized, improving accessibility and enabling efficient data analysis. This eliminates time wasted searching disparate sources and empowers data-driven decision making for better guest experiences.
Centralized Multimedia Management for Consistent Entertainment
The SSO NAS streamlined multimedia content management. With ample storage and user-friendly tools, the organization efficiently updates and distributes content across all locations, ensuring a consistent guest entertainment experience. Staff can easily add new content or update libraries, saving valuable time and resources.
Seamless Scalability without Forklift Upgrades
The StoneFly SSO NAS offers virtually unlimited scalability. The organization can accommodate future data growth without needing constant upgrades or forklift upgrades. This future-proofs their unstructured data storage solution and avoids the hassle of frequent system changes.
Enhanced Security with Integrated Ransomware Protection
The SSO NAS bolsters data security with integrated ransomware protection. Immutable snapshots allow for quick recovery of clean, unencrypted data in case of an attack. This minimizes downtime and financial losses, offering peace of mind for the organization.
Unify Guest Data, Empower Decisions: StoneFly SSO NAS – Streamline Your Hospitality Operations
Consolidate guest data, manage multimedia content, and set up reliable security – all with the scalable power of StoneFly SSO NAS.
Contact StoneFly today to schedule a demo and learn more about how the turnkey NAS storage solution.
