Please read the entire page!
All StoneFly products come standard with a one year parts and labor warranty, with optional extended warranties up to three years in length. If you need a parts replacement on any StoneFly product that is still covered under warranty, please print out the form below, fill out the required information, and fax it to 510.265.1565.
There are two types of warranty replacement options:
| Standard Replacement |
Advanced Replacement |
| You ship us the failed component. We repair or replace it and then ship it back to you. |
Replacement part is shipped to you. Once you receive the replacement, you ship us back the failed component. A credit card number is required for this option. If the failed component is not returned to us within 30 days, your credit card will be charged for the cost of the part. |
Replacement parts are shipped via Federal Express Standard Overnight as soon as they are available for shipping. Failed components must be shipped back to the following address:
StoneFly, Inc.
ATTN: RMA # <the RMA number you are given>
21353 Cabot Boulevard
Hayward, CA 94545
If you would like to check the status of an RMA replacement you may contact us:
StoneFly RMA Department:
Phone: 510.265.1616 x214
If you are unsure if a component needs replacement or need assistance determining what component has failed or is failing, please contact StoneFly Technical Support.
NOTE: Many parts replacements can be done easily in a matter of a few minutes. Many of our systems feature hot-swappable hard disk drives and power supplies. However, if replacement of a failed component requires the opening of the chassis, you must have a StoneFly Technical Support representative walk you through the replacement over the telephone. Opening a chassis without StoneFly Technical Support authorization will automatically void your systems' warranty.
|
